Welcome to the Tops Lillies Quarter Delivery and Return guide! We know how important it is for your items to arrive when you expect them, so please review the delivery and return information below to help guide you. If you have any questions regarding delivery or returns, please feel free to call us at (031) 765 5353 or email us at helpdesk@topslilliesquarter.co.za.

All orders will be delivered Monday-Friday. Orders will not be delivered on Saturdays, Sundays, or Public Holidays.

Delivery times are between 5 – 7 days but may vary according to area. If you live in an outlying area or farm please provide a postnet or post office address.

Courier service used is Seabourne Couriers. The service area includes:

KwaZulu-Natal, Gauteng, Free State, Northern Cape, Eastern Cape, Western Cape, Limpopo, Mpumalanga and North West.

In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. In this instance, you will be contacted prior to delivery.

Once we send your purchase we will email you a confirmation with the courier details and a tracking number.

We want your shopping experience at Tops Lillies Quarter to be first class! We hope you love each item you receive; if not, we’re here to help. Check out our simple returns below. If you have any questions, please call us at (031) 765 5353, or email us at helpdesk@topslilliesquarter.co.za

We accept returns or exchanges within 14 days from the date you received your order.

To refund or exchange simply email us with your order number at helpdesk@topslilliesquarter.co.za

We will send a courier to collect from you.

Refunds are issued back via EFT into your bank account. Please supply your banking details and branch code on your email to us.

A R65 excl vat handling fee will be deducted off of your refund or exchange to cover this.

IMPORTANT INFO:

Returns must be received in an unworn | saleable condition with original proof of purchase.

Refunds are processed as soon as we receive your return.

When your return is received and processed, we’ll email you a refund notification.